Thank you for choosing PearseFar SMS! Please refer to our order and shipping policy below.
Placing an Order
You can browse our products and place your order online at www.pearsefarsms.com. Each product page includes images, descriptions, specifications, and user manuals to help you choose the right product. If you have further inquiries, feel free to chat with us online or email us at info@pearsefarsms.com. Our team is happy to assist you in finding the best product for your needs.
Please ensure your order details are correct before submitting it, as it is your responsibility to verify all information.
Shipping & Delivery
We provide free delivery services within the continental 48 states of the United States, including appointment scheduling. Liftgate service is an optional paid service.
When placing an order, please provide your phone number to facilitate smooth delivery coordination. Your order will be shipped from one of our main warehouses located in CA, IL, NJ, or TX. Under normal conditions, we require 2-3 business days to process the order before shipping.
We work with multiple transportation companies to offer reliable and efficient delivery services. The exact delivery time depends on the order date, shipping address, and the transportation company.
Self-Pickup Option
Customers may opt to pick up their orders from one of our warehouses. For more details, please contact us by phone or email.
Shipping Methods
Products are shipped via small package express delivery or LTL truck delivery, depending on size and weight. All orders include free shipping and appointment scheduling. Customers may opt for Liftgate service at an additional cost.
Liftgate Service
For LTL (Less-than-Truckload) shipments, if the delivery location lacks a loading dock or forklift, a Liftgate is required. If selected, an $80 Liftgate fee applies. The recipient is responsible for moving the product after unloading.
Exclusions: Some heavy or oversized products are not eligible for Liftgate service. Customers must arrange a forklift or loading dock for such deliveries.
Payment Methods
We accept the following payment methods:
PayPal
Afterpay
MasterCard
Visa
American Express
For security, we screen orders for potential fraud. Ensure your billing address matches your payment method to avoid processing delays.
Order Confirmation & Tracking
Once your order is placed, we will send an order confirmation email. Registered users can track orders via the ‘Orders’ section in their account. You can also contact us via live chat, phone, or email for updates.
Order Processing Time
Standard orders are processed within 72 hours.
In cases requiring fraud prevention, processing may take up to 15 business days.
Order Cancellations
If you wish to cancel your order, contact us via live chat on our website or submit an online cancellation request.
Shipping Information
We offer free shipping to the continental 48 U.S. states, including: Alabama, Arizona, California, Florida, Georgia, Illinois, New York, Texas, Washington, and more.
Note: Shipping times range from 4 to 11 business days after processing.
LTL Shipments & Delivery Scheduling
LTL orders require phone appointment scheduling.
Delivery times are typically 8 AM to 5 PM, Monday to Friday.
Missed deliveries may result in additional storage or reshipping fees.
Shipment Inspection & Claims
Upon delivery, inspect the package immediately. If items are damaged or missing, please reject the shipment and ask the carrier to return it. For minor damage, note the issue on the delivery receipt and contact us within 5 business days.
Important: Signing the delivery receipt indicates you have accepted the shipment in good condition. If you report damage after 5 days, we cannot guarantee a refund or replacement.
Returns & Repackaging
Keep all original packaging, parts, and documentation. If returning a product, ensure it is properly reboxed and ready for pickup.
For assistance, contact PearseFar SMS via info@pearsefarsms.com or call +1 564 212 3212.
