How do I register for a www.pearsefarsms.com account?
Registering an account is essential to take advantage of the various convenient services of PearseFar SMS. To receive PearseFar SMS’s promotional updates, manage points, and enjoy member-exclusive products and other services, please complete the website membership registration as follows:
Click the Register button in the upper right corner of the homepage.
Enter your email and password, then check your inbox for an email containing your registration verification code.
After receiving the registration email, click the link or activation button in the email to complete the registration.
Why can't I register for www.pearsefarsms.com account? Why can't I login to www.pearsefarsms.com?
If you are unable to register or log in to our site, please try the following:
Clear your browser’s cookies or register using another browser.
Check if the registered email is in your spam folder.
Check if CAPS LOCK is turned on and ensure there are no spaces in the password. If you have forgotten your password, please click Forget Password to reset it.
If the issue persists, your account may be closed due to violating platform terms. Please contact us through live chat, email, or phone for further assistance.
How do I change my username and password?
Click on My Account → Account Settings in the upper right corner of the homepage, where you can change your username, password, email, phone number, and other information.
How do I subscribe and unsubscribe to email updates?
Regarding subscriptions: Enter your email address in the input box at the bottom right corner of the website and click the Subscribe button to successfully subscribe to PearseFar SMS’s exciting updates.
About unsubscribing: Find any email from PearseFar SMS in your inbox, locate the unsubscribe hyperlink at the bottom, and click it to unsubscribe.
Please note that you will still receive emails related to your orders and essential notifications.
If you wish to delete or export your personal data from the email system, please contact our customer service staff at info@pearsefarsms.com. Thank you!
How do I purchase products?
PearseFar SMS is a leading e-commerce platform offering secure online transactions, advanced search functions, and seamless product browsing. Placing an order is simple:
Find the product you need and ensure its specifications match your requirements. A detailed description is available on the product page.
Occasionally, PearseFar SMS offers exclusive coupons. Check the product or coupon page for available discounts.
Click Buy Now to proceed to checkout or add items to your cart and continue browsing.
Follow the checkout process to complete your payment securely.
If you need any assistance or have pre-sales inquiries, please contact us via live chat, phone, or email.
How do I configure my address?
You can add multiple shipping addresses under “My Shipping Address” and set your most frequently used address as the default.
First, place an order for the product you wish to purchase and proceed to the payment page.
On the payment page, you will see an option to manage your shipping address at the top.
You can add a new address or select from your saved addresses for future convenience.
Why can't I place an order?
The product may be out of stock or removed, but your browser has not updated the status.
In some cases, when only one item is left in stock, multiple customers may reach the payment page simultaneously. The order will be successfully placed by the customer who completes the payment first.
Additionally, your shipping address may be outside the delivery range or contain non-English characters, preventing order processing.
If you experience any of these issues, please contact our customer service for assistance.
How do I check the order details and view its status?
Log into your account and click “My Order” at the top left corner of the homepage.
Locate the order you want to track and click “Order Details” for more information.
If you prefer to check your order status without logging in, use the chat window at the bottom right of the website homepage. Simply follow the prompts to enter your email and order number for real-time updates.
If I cancel my order, does the refund include the coupon discount amount?
If you cancel your order, the refund amount will be calculated based on the amount you paid.
What is the shipping policy?
We are proud to offer free shipping under most circumstances. All orders are shipped from our warehouses in the UK and the U.S. and typically take 2 to 3 days to process. Depending on your location and accessibility, delivery usually takes 3-8 business days.
If an order is canceled or returned due to personal reasons, you will be responsible for returning the order and covering all related shipping and re-listing costs.
All information, including emails, promotions, prices, shipping, and return policies provided during promotional periods, is subject to the details displayed on www.pearsefarsms.com.
How do I obtain the tracking number and track my order?
After the order is shipped, we will send you an email to inform you that the order has left our facility. Although most orders include a tracking number, some carriers do not provide it due to logistical reasons. Because of this, the status will be updated manually.
Following shipment, and after you have obtained the tracking number, you can use the number provided to track your order on the official website of the shipping company.
Another option is to track it from a third-party logistics Information query website.
How long does shipping take?
Delivery times may vary due to different product conditions, warehouse inventory, logistics arrangements, weather, seasonal holidays, and other factors. We ship out from our CA, TX, IL, or NJ warehouses depending on your location.
Orders are generally processed within 3 business days, and you can expect to receive your order within 3-8 business days after the order is processed. Please note that it may take up to 14 business days for delivery in remote areas or due to force majeure.
Can I cancel my order at any time?
Due to the unpredictability of transportation, once the goods have been handed over to the carrier, we recommend that you do not cancel your order after we have delivered the goods to the carrier. Otherwise, you will have to pay for shipping and other expenses.
To prevent fraud, cancellations of orders that have not been shipped will also incur a maximum refund fee of 6%.Please refer to return and refund terms for details.
When will I receive my refund?
Once your refund is processed, your funds will typically be returned to your original payment method within 3-5 business days. If you have not received your refund after 5 days, please contact us by sending your order number and we will investigate the matter accordingly.
Refunds are generally processed within 3-5 business days for debit cards but may take 10-30 business days for credit cards.
